Watchlinx two-year watch warranty
Two years of movement-fault cover for new and used watches bought directly from Watchlinx.com and delivered in the United Kingdom.
Your legal rights come first. This additional guarantee does not replace or restrict your rights when goods are faulty, not as described or otherwise fail to meet consumer law. Those rights may apply to faults excluded from this guarantee and may continue after two years.
Who provides the warranty?
The guarantor is ZAYD LTD, trading as Watchlinx, company number 16643539, registered in England and Wales. Our address is 10 Abbey Parade, London SW19 1DG.
This is a Watchlinx warranty. We do not advertise manufacturer warranty cover.
Which purchases are covered?
All new and used complete watches purchased directly through Watchlinx.com are covered for two years from delivery to a UK address. The cover is included at no extra charge. It does not apply to watch parts, straps, accessories or purchases through eBay or another marketplace. Any warranty promised with an earlier purchase remains subject to the terms given with that purchase.
What is covered?
We cover faults in the watch movement that are not caused by damage. Watchlinx will assess the watch and repair a covered movement fault without charging for parts or labour. If a repair is not possible, we will contact you to agree an appropriate resolution. Any statutory repair, replacement or refund entitlement remains available.
What is outside this additional guarantee?
Batteries, water damage, accidental damage and damage caused by misuse are excluded. As this guarantee covers the movement, it does not cover cosmetic wear or faults in the glass, case, crown, bracelet, strap or clasp. These exclusions do not prevent a claim under your legal rights where, for example, an item was faulty or misdescribed when supplied.
How to make a claim
- Contact info@watchlinx.com or WhatsApp 07999 993490. Tell us your order reference or other proof of purchase, watch model and what has gone wrong. Photos or a short video can help.
- We will reply within two working days with the next steps. Contact us before posting so we can identify your watch and confirm the return instructions.
- Pack the watch securely and include your name and order reference. Our returns address is Watchlinx, 10 Abbey Parade, London SW19 1DG. Keep your proof of posting.
You do not need a completed warranty card to exercise your legal rights. We can use other evidence of purchase.
Postage
For a claim made solely under this additional guarantee, where a free statutory remedy does not apply, you pay the cost of sending the watch to us. Watchlinx pays for standard UK delivery back to you.
If you are entitled to a remedy for faulty, damaged, incorrect or misdescribed goods under consumer law, Watchlinx bears the necessary postage costs. We will arrange or reimburse those costs as appropriate. We will not carry out chargeable work without your agreement.
Keep a copy
You can save or print these terms using your browser, or request a written copy by email. Keep your order confirmation and the terms supplied with your purchase.
Version 1.0 · 25 September 2026. This version applies to website purchases made from this date; later changes will not reduce cover already promised.